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FAQ

When will my order ship?

We require 3 working days on average to fulfill your order before dispatching it. Rest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched ETA is  2 to 4 weeks, as we ship from global suppliers to provide you best possible deals. Please consider any holidays that might impact delivery times.

Please check our Shipping Policy for details.

Where are you located? 

We are located in Auckland, New Zealand. 

Address: 1/73 Stanniland Street, Sunnyhills, Auckland 2010

How do I place an order?

Order online:

Ordering at Helpech.co.nz is fast, safe, easy and you can do it 24 hours a day, seven days a week. After you’ve added items to your Shopping Cart, just follow the simple checkout instructions and we’ll process your order Asap. You can also put your items on hold by saving them in your Shopping Cart or on your wish list to access at a later date.

What are my payment options?

  • We use very secure Stipe Payment Gateway on our website for online payments via credit card. e.g. (Visa or MasterCard)
  • We also accept Direct bank transfer to our ASB New Zealand Bank account.

 Is your website secure?

The security of personal information is a high priority for us. We maintain administrative, technical and physical safeguards to protect against unauthorized disclosure, use, alteration and destruction of the personal information in our possession. Any information you transmit on Helptech.co.nz is processed by an industry-standard data encryption system called Secure Socket Layer (SSL). Please check our privacy policy for more information.

Do I get an order confirmation?

Upon placing an order with Helptech Ltd, you will be sent a confirmation email immediately after your order has been successfully submitted. We will also send you a confirmation email providing tracking information once your order has shipped. If you don’t receive an email confirmation, check your ‘bulk’ or ‘junk’ folder and it should be there. Please contact us if you have any questions.

What if I am not completely satisfied with my purchase? How do I return it?

You may return your item(s) within 15 days of receipt for a refund of the purchase price with some conditions. Please refer to our return policy section on our site for more details

Policy on Damaged Goods.

Items are carefully designed and packaged to withstand the rigors of travel, but sometimes damage does occur en route.

Please inspect your purchase immediately upon receipt. If there is any damage or if any product is defective, contact us immediately.

In order to process your claim, please send us low-resolution digital photos including one photo of the box that the item shipped in, to support@helptech.co.nz – Make sure to keep all of the original packing material! We will work with you to ensure your item(s) are repaired or replaced in a timely manner.

Is there a warranty on your products?

All products are covered by the return to base warranty policies of their respective manufacturers. If you have questions about the warranty for a specific product, or if you have questions on how to make a warranty claim, please contact us.

How and where do you ship my order?

The majority of our items are shipped via epacket EMS delivery. For larger items we use specialized third party freight carriers. Tracking is provided once order is dispatched. 

Do you have offer discounts?

Yes we do! We provide sales offers and special deals on our website time to time. If you have large Qty order please contact us to get super deals.